55h5 Privacy Policy —
Your Information, Our Responsibility
55h5 gives the highest priority to protecting your personal information. This policy clearly outlines what information we collect, why we collect it, and how we keep it secure.
55h5 is a safe and reliable online entertainment platform for players in Bangladesh. We believe it is our fundamental responsibility to keep every user's personal information secure. In this privacy policy, we explain in detail what types of information we collect, how that information is used, and what steps we take to protect your data.
1 Scope and Purpose of Data Collection
We collect various types of information when you register with 55h5 and use our services. This information helps us provide you with better service, verify your identity, and ensure the security of the platform.
1.1 Directly Collected Information
When you create an account on 55h5 or use our services, the following information may be collected:
- Full name, date of birth, and nationality
- Valid email address and mobile number
- Residential address and postal code
- National ID card or passport details (for identity verification)
- Financial transaction information — records of deposits and withdrawals via bKash, Nagad, Rocket, and Upay
- Any additional information provided by you
1.2 Automatically Collected Information
Some information is recorded automatically when you use our platform:
- IP address and device type
- Browser type and version
- Time, date, and duration of page visits
- Cookie and session data
- Gaming activity — bet amounts, win and loss history
- Login logs and security-related information
2 Purpose of Data Use
55h5 uses collected information only for specific and lawful purposes. We respect your personal privacy and do not use this information for any unnecessary or unauthorized purpose.
We use your information for the following purposes:
- To create, manage, and verify accounts
- To process financial transactions and confirm deposits and withdrawals
- To provide customer support — particularly through our 24/7 live chat
- To ensure platform security and prevent fraud
- To comply with responsible gaming guidelines
- To meet legal obligations
- To improve service quality and add new features
- To send relevant promotional offers and updates (with your consent)
55h5 never sells your personal information to third parties or shares it unnecessarily. The core principle of our privacy policy is that your information will only be used to serve you.
3 Data Sharing and Disclosure
55h5 follows a strict privacy policy. However, in certain limited circumstances we may share your information with relevant parties:
3.1 Service Provider Partners
Some trusted third-party technologies and services are used to operate our platform — such as payment processors, game software providers (Pragmatic Play, JILI, PG Soft, Spribe, Ezugi, etc.), and technology infrastructure providers. These partners receive only the information necessary for their specific tasks and are contractually bound to follow our privacy policy.
3.2 Legal Obligations
We may be required to disclose relevant information in response to a court order, government directive, or lawful request from a law enforcement authority. In such cases, 55h5 will always comply with applicable law.
3.3 Fraud Prevention and Security
Information may be shared with relevant authorities as needed to ensure platform security, detect and prevent fraudulent activity, and protect our users.
4 Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the 55h5 website. Cookies are small text files stored in your browser or device that help us remember your preferences and activity.
4.1 Types of Cookies
- Essential Cookies: Required for login sessions and security; the platform cannot function properly without them.
- Functional Cookies: Used to remember your language preferences and personal settings.
- Analytics Cookies: Collect platform usage statistics to help improve service quality.
You can control cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working.
5 Data Retention and Deletion
55h5 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.
- For active accounts: for the full duration of account operation
- For inactive accounts: for a defined period from the date of last activity
- Financial transaction records: for the period required by legal obligations
- Some information may be retained for a defined period after account closure for legal reasons
6 Data Security Measures
55h5 applies industry-standard technologies and practices to protect your personal information. Our security framework is built on the following layers:
- SSL encryption (SSL/TLS) — used for all data transmissions
- Database encryption — sensitive information is stored in an encrypted state
- Firewall and intrusion detection systems
- Regular security audits and penetration testing
- Data protection training for staff and access controls
- Real-time monitoring for suspicious activity
7 Protection of Minors' Information
55h5 is for users aged 21 and above only. We do not knowingly collect personal information from any minor. If we become aware that a minor is using our platform, we will immediately close their account and delete the information collected.
If you believe a minor is using our services, please contact us at [email protected].
8 Your Rights
You have certain important rights regarding your personal information. 55h5 respects these rights:
8.1 Right to Access Information
You may request a copy of the personal information we hold about you at any time. We will respond to this request within a reasonable time.
8.2 Right to Correct Information
If your information contains any errors or is incomplete, you may request that it be corrected. Many details can be updated directly by logging into your account settings.
8.3 Right to Opt Out of Marketing Communications
You may unsubscribe from promotional emails or notifications at any time. However, essential communications related to transactions and security cannot be stopped.
8.4 Right to Close Your Account
You may request to close your account through our support team. All information except that required to meet legal obligations will be deleted.
9 Third-Party Links and Services
Our platform uses software from some third-party game providers. These third parties have their own privacy policies that are outside the control of 55h5. We recommend that you read the privacy policy of the relevant provider.
Payment methods — bKash, Nagad, Rocket, and Upay — have their own privacy policies and terms. Those providers' policies may also apply to financial transactions.
10 Changes to This Policy
55h5 reserves the right to update this privacy policy as needed. For any significant changes, we will publish a notice on our platform and the "Last Updated" date at the top of the policy will be revised.
Continued use of our platform after any changes means you are considered to have agreed to the updated privacy policy. We therefore recommend visiting this page periodically.
11 Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. The 55h5 privacy team will give your matter the attention it deserves.
55h5 Privacy Team
When sending a privacy-related request, use your registered email address and write "Privacy Request" in the subject line so we can process your request promptly.