55h5 Terms and Conditions

1 General Terms

55h5 (referred to hereinafter as the "Platform", "we", or "55h5") is an online entertainment and gaming platform operated for players in Bangladesh. These terms and conditions ("Terms") apply to all services, games, bonuses, and activities on the platform.

By visiting the 55h5 website, creating an account, or using any service, you acknowledge that you have read, understood, and agreed to comply with these Terms in full. If you disagree with any part of these Terms, you are requested not to use this platform.

55h5 reserves the right to amend, modify, or update these Terms at any time and for any reason. Registered users may be notified by email of significant changes. Continued use of the platform after any changes will be taken as your acceptance of the updated Terms.

2 Eligibility and Registration

2.1 Age Requirement

To use 55h5, you must be at least 21 years of age. Only those aged 21 or older may open an account and play games on this platform. For ages 21+

If any user opens an account by providing a false age, 55h5 reserves the right to immediately close that account and forfeit all balances.

2.2 One Account Policy

Each individual may open only one 55h5 account. Multiple accounts under the same person's name, the same IP address, or the same payment method are strictly prohibited. Violating this rule will result in permanent closure of all accounts.

2.3 Accurate Information at Registration

You must provide accurate and complete information at the time of registration, including:

• Your real name and identity
• Correct date of birth
• An active email address
• Valid payment method details (bKash, Nagad, Rocket, or Upay)

Providing false or misleading information may result in account verification failure and withdrawals being blocked.

2.4 Identity Verification (KYC)

55h5 may conduct identity verification (Know Your Customer) procedures at any time. Verification may require your national identity card, passport, or other government-issued identification. Withdrawals may be held until verification is complete.

3 Account Security

It is your responsibility to keep your 55h5 account username and password completely confidential. Sharing login details with any third party is strictly prohibited.

You are personally responsible for all activities carried out through your account. If you suspect unauthorized access, notify the 55h5 support team immediately. 55h5 reserves the right to temporarily restrict access to any account when necessary to protect its security.

Use a strong and secure password, and you are advised to change it regularly. If you forget your password, it can be reset through your registered email.

4 Deposits and Withdrawals

4.1 Deposits

The minimum deposit amount on 55h5 is ৳100 (one hundred taka). This limit applies to all payment methods.

Accepted payment methods:

• bKash Mobile Banking
• Nagad Mobile Banking
• Rocket Mobile Banking
• Upay Mobile Banking

Deposits are generally credited to your account instantly. If a deposit does not arrive for any reason, contact the support team with your transaction number.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000 (one thousand taka). Withdrawal processing time is generally 10 to 45 minutes.

A verified payment method must be linked to your account to make a withdrawal. Withdrawals may only be made to a payment account registered in your own name — transfers to third-party accounts are prohibited.

4.3 Transaction Limits

55h5 may set daily or weekly limits on deposits or withdrawals at any time. 55h5 reserves the right to hold transactions and investigate in cases of suspicious financial activity.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to ৳5,000. A minimum deposit of ৳100 is required to receive this bonus.

To withdraw this bonus, a 15x wagering requirement must be met. This means a total of 15 times the combined bonus amount and deposit must be wagered before withdrawal.

5.2 General Bonus Terms

• A user may take advantage of a promotion only once.
• Not all active games may be eligible for bets placed using bonus funds.
• After receiving a bonus, the wagering requirement must be met within a specified time period.
• 55h5 reserves the right to modify, suspend, or cancel any promotion at any time.
• Any attempt to claim bonus benefits using multiple accounts will result in all accounts being closed.

5.3 VIP Program

The 55h5 VIP program has three tiers:

• Bronze — weekly cashback of up to 0.3%
• Silver — weekly cashback of up to 0.7%
• Gold — weekly cashback of up to 1.0%

You can advance to higher tiers through regular play and active participation. Details of VIP benefits may be updated from time to time.

6 Betting and Gaming Rules

All decisions related to betting and gaming on 55h5 are final and governed by the applicable rules. Specific rules apply to each game category and can be found on the relevant game page.

6.1 Slot Games

The 55h5 slots section features games from PG Soft, Pragmatic Play, JILI, and other top providers. The minimum and maximum bet amounts for each game are stated within the game itself.

6.2 Cricket Betting

Betting is available on various cricket matches including BPL, IPL, T20 World Cup, and ICC tournaments. If a match is cancelled or abandoned, the associated bets will also be considered void and funds will be returned.

6.3 Live Casino

Real-time participation is available in live dealer games from Evolution Gaming, Ezugi, and other providers. In the event of a technical fault during a live game, the hand may be voided.

6.4 Technical Faults

In the event of a server outage, connection failure, or any technical issue during game operation, 55h5 reserves the right to review the outcome of the affected bets. Bets placed on clearly incorrect odds or payouts may be cancelled.

7 Prohibited Activities

The following activities are strictly prohibited and may result in permanent account closure:

• Creating multiple accounts to claim bonus benefits
• Using betting software, bots, or automated systems
• Attempting to manipulate the game process
• Conducting money laundering or other illegal financial activities
• Exploiting platform vulnerabilities or technical faults
• Conducting transactions under or using a third party's name or account
• Deceiving or threatening platform staff
• Fraudulently impersonating another user

In the event of any of the above violations, 55h5 reserves the right to forfeit all balances and close the account. Law enforcement authorities may also be notified if necessary.

8 Limitation of Liability

55h5 is not liable for the following:

• Changes to game outcomes due to a user's internet connection being interrupted
• Delays or failures by third-party payment providers
• Server issues or technical faults on the part of game providers
• A user inadvertently disclosing their password
• Missed opportunities due to not reading bonus terms
• Unexpected system maintenance or downtime

55h5 always strives to ensure platform stability and security, but it is not possible to guarantee a fully uninterrupted service.

9 Privacy and Data Protection

55h5 places the highest importance on protecting users' personal information. All information you provide is secured by SSL encryption technology.

55h5 does not sell your personal information to third parties. However, necessary information may be shared with trusted partners for legal obligations, fraud prevention, or improvement of platform services.

For more details, please see our Privacy Policy page.

10 Account Closure and Suspension

10.1 55h5's Rights

55h5 may temporarily or permanently close your account in the following circumstances:

• Any violation of these terms and conditions
• Failure to verify identity or providing false information
• Suspicious financial activity
• Attempts to compromise the security or integrity of the platform
• Legal or regulatory requirements

10.2 User Rights

You may close your account yourself at any time. Before closing your account, make sure all wagering requirements have been met and any eligible balance has been withdrawn. Contact 24/7 live chat to request account closure.

11 Responsible Gaming

55h5 believes in responsible gaming and encourages players to develop healthy gaming habits.

• Only play within your means — only bet what you can afford to lose.
• Never treat gaming as a source of income.
• If you feel that gaming is having a negative impact on your daily life, seek help.
• If needed, contact the support team to set up self-exclusion or deposit limits.

For detailed information on responsible gaming, visit our Responsible Gaming page.

12 Dispute Resolution

For any dispute or complaint, first contact the 55h5 support team. The support team will try to resolve the issue quickly and impartially.

When submitting a complaint, please provide the following information:

• Your account ID or registered email
• A detailed description of the issue
• The relevant transaction ID or game round ID (if applicable)
• The date and time of the issue (according to Bangladesh Standard Time)

The decision made through 55h5's dispute resolution process will be considered final. All disputes will be governed in accordance with the applicable laws of Bangladesh.

13 Contact & Support

If you have any questions or feedback regarding these terms and conditions, please contact us:

• Live Chat: 24/7 support available in Bengali
• Email: [email protected]

Our support team is always ready to answer your questions. Using live chat is recommended for a faster resolution.